We have SAP HANA deployed via AWS as part of the SAP Cloud Appliance Library, using our PartnerEdge License. Recently, one of our 3 SAP HANA instances stopped suddenly. More specifically, the server was down, not just HANA services/processes on the server.
Next, I activated the instance from SAP Cloud Appliance Library webpage. It said wait 10 minutes.
It would not start. Output was as follows:
Failed Operation: Resume
On Step: Check solution for trial expiration
Message: Operation Resume failed on step Check solution for trial expiration with message:
The activations of the solution have expired; you cannot activate the instance
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I can see of course that there appears to be a license issue. Next, I started the instance by using the AWS console for EC2 instances. The instance started and ran for 20 minutes before it stopped again (server shutdown). After investigation we found that some process was logging in to our instance from an ip address in Waldorf, Germany and calling an API to stop the instance using our AWS IAM root access key. We started the instance again by using AWS console and 20 minutes later the instance was stopped again by the same API call from the same ip address. So, with AWS support on the phone we deactivated the AWS IAM root access key and now our instance stays up and running. However, I can see that the status column on the SAP Cloud Appliance Library webpage is not being updated, ie. SAP now cannot communicate (execute the API's) with our AWS instances running SAP HANA. What do we do ? We cannot afford to let our instance shutdown after 20 minutes (which is what will happen if we re-activate that AWS IAM access key). We have checked and our licensing for this system is valid and HANA studio shows the license does not expire for another 45 days. We filed an incident with SAP support and there's been no response.